Version applicable as of 22 September 2023
This Privacy Policy (‘policy’) describes how UAB Convenity (hereinafter referred to as the “Company”, “We”, “Us”, “Our”) collects, uses, discloses, and stores your personal information and what statutory rights do you have.
We are: UAB Convenity, trading as Emura;
Ons bedrijfsnummer is: 306178201
Ons adres: Gedimino g. 45-7, LT-44239 Kaunas, Lithuania
Ons e-mailadres: support@emura-pan.com
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
When you use / receive our online services and / or products | First name, last name, email address, password, other data that you provide while registering, date of account creation, date of user’s most recent log in, selected account settings, online services and/ or products received by user, tests’ results, games’ scores | Contract (Art. 6 (1) (b) van AVG). | Van uzelf | It is a requirement necessary to enter into a contract. If you do not provide this information, you will not be able to use / receive our online services and / or products | 5 years from the last login to your account |
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
When you make a payment at our website | First name, last name, email, subscription plan, ordered services and / or products, paid amount, currency, payment information (card number, expiration date, CVC number, postal code) | Contract (Art. 6 (1) (b) van AVG). | Van uzelf | It is a requirement necessary to enter into a contract. If you do not provide this information, you will not be able to use our services | 10 years from the moment you made a purchase |
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
When you use our website | IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Services. When you use the Site on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower or wireless local area network signals | Contract (Art. 6 (1) (b) van AVG). | Van uzelf | Nee | 1 month after you visit our website |
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
Wanneer u een vraag of een klacht indient bij onze klantendienst | First name, last name, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry | Toestemming (Art. 6 (1) (a) van AVG) | Van uzelf | Nee | 3 jaar vanaf het moment dat je laatste aanvraag is ontvangen |
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
Wanneer wij u willen informeren of uw mening willen vragen over onze producten of aanbiedingen op het internet willen tonen | Volledige naam, e-mail, telefoonnummer, IP-adres, bestelgegevens, land, postback-informatie, website die de bedrijfswebsite heeft doorverwezen, uw interactie met internettoepassingen | Consent (Art. 6 (1) (a) of GDPR)(Art. 81 (1) of Lithuanian Law on Electronic Communications) Customer relationship (Art. 81 (2) of Lithuanian Law on Electronic Communications) |
Van uzelf Socialmediadienstverleners Marketingdienstverleners |
Nee | 5 years after you use our services or after you give your consent, unless you withdraw your consent earlier |
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
Als u interageert met onze socialmediaprofielen (bv. een bericht stuurt, onze profielen volgt, een bericht deelt, op een bericht reageert) | Naam en voornaam, e-mailadres, geslacht, land, foto, bericht, tijd en datum waarop het bericht ontvangen werd, inhoud van het bericht, bijlagen bij het bericht, antwoord op het bericht, tijdstip van antwoord op het bericht, informatie over de beoordeling van het bedrijf, reacties op een bericht, aandelen in het bericht, informatie over reacties op het bericht. | Consent (Art. 6 (1) (a) of GDPR) |
From yourself and social media service platforms | Nee | 10 years from the moment you interact with our social media profiles |
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
When we receive your application for a job position, when you give us your consent, or we contact you based on the information you publicly disclose on professional social media platform | Volledige naam, e-mail, telefoonnummer, cv, werkervaring, andere informatie die u ons verstrekt | Legitimate interest (to contact you when you publicly disclose your information on professional social media platforms) (Art. 6 (1) (f) of GDPR) | From yourself and professional social media platforms (i.e. Linkedin). | It is a requirement necessary to evaluate your competences and potential to fit into the open position in order for the company to find the right candidate | 6 months after the end of the relevant recruitment process, or 3 years after you give us your consent or publicly disclose your information on professional social media platforms |
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
Wanneer u onze producten bestelt | Volledige naam, e-mailadres, telefoonnummer, bankrekeningnummer, adres, handtekening, facturen, verslagen, boekhoudkundige documenten, betalingen, betaalde bedragen, andere informatie die wij wettelijk verplicht zijn te verzamelen | Wettelijke verplichting (Art. 6 (1) (c) van AVG) Law on Accounting of the Republic of Lithuania |
Van uzelf | Het is een wettelijke verplichting. Als u deze informatie niet verstrekt, zult u geen goederen of diensten van ons kunnen kopen | 10 years from a transaction |
Wanneer is dit voor mij van belang? | Welke gegevens verzamelen jullie over mij? | Wat is jullie wettelijke basis om mijn gegevens te verzamelen? | Waar halen jullie de gegevens vandaan? | Ben ik verplicht deze informatie te verstrekken? | Hoe lang bewaren jullie gegevens over mij? |
In case we become a party or concerned party in legal process which you are subject to or we are statutorily required to collect and/or provide information about you in order to comply with the law | De hierboven vermelde informatie, boekhoudkundige en juridische dossiers, wettelijke documenten, andere informatie die u ons verstrekt, andere informatie die wij wettelijk verplicht zijn te verzamelen en/of te verstrekken | Wettelijke verplichting (Art. 6 (1) (c) van AVG) Wettig belang (om onze rechten en belangen te beschermen) (Art. 6 (1) (f) van AVG). |
Uit voornoemde bronnen, wetshandhavingsinstanties, partijen die het voorwerp zijn van een gerechtelijke procedure, rechtbanken | You are statutorily obliged to provide personal information. In other cases, we will collect your personal information when we have a legitimate interest to defend our rights and interests | 10 years following the end of contractual relationship with us or, whichever is longer, for the duration of legal process and 3 years following the date of entry into force or full enforcement of a judgment of a court or authority |
Als het geval zich voordoet - informatie over strafbare feiten en veroordelingen | Vaststelling, uitoefening of verdediging van rechtsvorderingen (Art. 9 (2) (f) van de AVG) |
Wij delen uw informatie met ontvangers van gegevens, zowel binnen als buiten de Europese Economische Ruimte (EER), in gevallen waarin dat nodig is voor de hierboven beschreven doeleinden en toegestaan volgens de geldende wetten.
De informatie die wij van u ontvangen in verband met de SMS-diensten kan bestaan uit uw mobiele telefoonnummer, de naam van uw netwerkoperator en de datum, tijd en inhoud van uw SMS. Er wordt geen mobiele informatie gedeeld met derden/partners voor marketing/promotionele doeleinden. Voor meer informatie over hoe wij uw persoonlijke gegevens, waaronder telefoonnummers, gebruiken, verwijzen wij u naar ons privacybeleid.
Ontvanger van gegevens of categorie ontvangers van gegevens | Doel van de gegevensoverdracht | Land van de begunstigde | Besluit van de Europese Commissie over de vraag of een land buiten de EER een toereikend niveau van gegevensbescherming heeft | Geschikte garanties die mijn gegevens beschermen, wanneer ze naar landen buiten de EER worden doorgegeven |
Dienstverleners op het gebied van boekhouding en audit | Om te voldoen aan de wettelijke boekhoudkundige vereisten | EU | N.v.t. | N.v.t. |
Dienstverleners voor archivering | Om ons archief te behouden | EU | N.v.t. | N.v.t. |
Dienstverleners op het gebied van elektronische communicatie | Om onze elektronische communicatie te beheren | EU | N.v.t. | N.v.t. |
Advocaten, notarissen, gerechtsdeurwaarders, bedrijfsrevisoren, gegevensbeschermingsfunctionarissen, consultants | Om onze naleving te verzekeren, onze rechten en belangen te verdedigen | EU | N.v.t. | N.v.t. |
E-mail- en cloudhostingdienstverleners | IT-middelen beheren | Wereldwijd | N/A, including non-EEA countries | Contractuele standaardclausules van de EU |
Potential or actual acquirers of the Company's business/ part of the business, also their authorized consultants or other persons | To evaluate and/ or execute transactions concerning the ownership of the Company | EU | N.v.t. | N.v.t. |
Banken, betalingsverwerkers en andere financiële dienstverleners | Om betalingen te verwerken | Wereldwijd | N/A, including non-EEA countries | Contractuele standaardclausules van de EU |
Marketing en telemarketing dienstverleners | To market our services | Wereldwijd | N/A, including non-EEA countries | Contractuele standaardclausules van de EU |
Dienstverleners voor klantendienst | Om klantenondersteuning te bieden | Wereldwijd | N/A, including non-EEA countries | Contractuele standaardclausules van de EU |
Dienstverleners sociale media | Om onze sociale media profielen te beheren | Wereldwijd | N/A, including non-EEA countries | Contractuele standaardclausules van de EU |
My right | When this right is applicable to me? |
Right of access | when you seek to obtain confirmation as to whether we collect or otherwise process personal data concerning you, and, where that is the case, access to the personal data and the information about the data processing. |
Right to rectification | when you seek to obtain from us the rectification of inaccurate personal data concerning you. |
Right to erasure ('right to be forgotten') | - when personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; - when you withdraw consent on which the processing is based and there is no other legal ground for the processing; - when you object to the processing and there are no overriding legitimate grounds for the processing, or you object to the processing for direct marketing purposes; - where the personal data have been unlawfully processed; - where the personal data have to be erased for compliance with a legal obligation; - where the personal data have been collected in relation to the offer of information society services directly to a child and subject to a consent. |
Right to restriction of processing | - where the accuracy of the personal data is contested by you; - where the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead; - where we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims; - where you have objected to processing. |
Right to data portability | where you seek to receive the data you have provided in a structured, commonly used and machine-readable form or to transmit those data to another controller, the processing is based on consent or on a contract and is carried out by automated means. |
Right to object | where the collection and use is based on a task carried out in the public interest or in the exercise of official authority vested or legitimate interest, including profiling, as explained in Section 3 of this Privacy Policy, or where you object to the collection of your personal data for direct marketing purposes. |
Right to withdraw consent | where the processing is based on consent, as explained in Section 3 of this Privacy Policy, and you seek to withdraw it at any time. |
Right to lodge a complaint | If you believe that we are processing your personal data unlawfully or we are not implementing your rights, you have the right to file a claim before the responsible Data Protection supervisory authority. You can check Data Protection supervisory authorities‘ contact information by Member State here. |
If you would like to exercise your rights described above, please submit a request to us via e-mail at support@emura-pan.com
Zeker. U kunt een gemachtigde agent gebruiken om in uw naam een verzoek tot opzegging in te dienen, als u ons de schriftelijke toestemming van de gemachtigde agent geeft om dat te doen. Als dat het geval is, gelieve ons dan een kopie van die toestemming te bezorgen, zoals opgedragen in Sectie 18 van dit beleid hieronder. Wij kunnen een aanvraag weigeren van een gemachtigde agent die geen bewijs voorlegt dat hij door jou gemachtigd is om in jouw naam te handelen. Je kunt ook een verzoek indienen namens jouw minderjarige kind.
Nee, wij nemen geen besluiten op basis van geautomatiseerde verwerking, met inbegrip van profilering, die juridische gevolgen voor u zouden hebben.
Yes, following cookies may be used in our Website:
Naam cookie | Cookie purpose/function | Vervaldatum cookie |
Strictly Necessary | ||
HSID, SID | Security cookies to confirm visitor authenticity, prevent fraudulent use of login data and protect user data from unauthorized access. | 399 Days |
CONSENT | Stores user’s state regarding their cookies choices | 394 Days |
AEC | Prevents malicious sites from acting on behalf of a user without that user’s knowledge | 174 Days |
ennence_session | This is used to hold information about your current visit with us. This cookie is essential to the functionality of the site. | Same day |
cje | This cookie is used by our platform to pass some information between pages. | 395 Days |
parity_save_data | This cookie is used by one of our games to track the game progress. | 365 Days |
emura_session | This is used to hold information about your current visit with us. This cookie is essential to the functionality of the site. | Up to 24 hours |
SIDCC | Security cookie to confirm visitor authenticity, prevent fraudulent use of login data and protect visitor data from unauthorized access. | 3 maanden |
apple_pay_supported | When a user visits a website that supports Apple Pay, the website may set the "apple_pay_supported" cookie to store a flag or indicator that their browser is capable of using Apple Pay as a payment method. This information can be used by the website to determine whether to display Apple Pay as a payment option during the checkout process. | 30 Days |
rpp | This cookie is used by our platform to pass some information between pages. | 2 Days |
cart | The "cart" cookie helps maintain the user's shopping session by keeping track of the items they have added to their cart. | 3 Days |
srpp | This cookie is used by our platform to pass some information between pages | 7 Days |
XRSF-TOKEN | This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. | Same day |
NID, _Secure-ENID | This cookie is used to remember your preferences and other information, such as your preferred language, how many results you prefer to display on a search results page (for example, 10 or 20) and whether you want Google's SafeSearch filter to be activated. | 183 Days |
Statistics Cookies | ||
_ga, _ga_7D261W9FDJ | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 400 Days |
_ga_* | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 400 Days |
_gat_gtag_* | Google Analytics - Used to analyse visitor browsing habits, flow, source and other information. Expires immediately. | 1 day |
_Secure-1PSID | The purpose of this cookie is to track and differentiate user sessions on the website for analytical purposes. It helps Google Analytics provide accurate and aggregated data to website owners, enabling them to measure and improve their website's performance and user experience. | 399 Days |
_gid | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. | 24 hours |
Hotjar cookies | We use Hotjar cookies. Hotjar is a digital experience insights platform that provides visual behaviour insights. Cookies used by Hotjar tracks how Website users interact with the pages and helps to collect information about the users in order to report Website usage statistics. You can find more information on Hotjar cookies by clicking here. | |
_pk_uid _tq_id.TV-* | These cookies are used to enable optimisation of TV advertising by tracking sessions and conversion timings in relation to TV ad spot air times. | 35 Days |
DSID | The purpose of the "DSID" cookie is to track user interactions with websites that are using the DoubleClick advertising services. It helps Google collect information about the user's browsing activity, such as the pages they visit, the ads they interact with, and the actions they take on the website. | 14 Days |
_gaexp | to store ID's of experiments and sessions for A/B testing. | 92 Days |
SAPISID | The “SAPISID” cookie is used to play YouTube videos embedded on the website. | 2 Years |
_hjAbsoluteSessionInProgress, _hjFirstSeen, _hjIncludedInSessionSample_3021418, _hjSession_3021418 | Cookies set by Hotjar to track the session and ensure the accuracy. Includes identifying of first session, holding current session data, ensuring subsequent requests in session are attributed to the same session | Up to 24 hours |
_hjSessionUser_3021418 | This cookie is set by Hotjar. Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID. | 366 Days |
_hjMinimizedPolls, _hjDonePolls | is used to track whether a user has minimized or closed a website poll or if user has already participated in poll. This cookie allows the website to remember the user's preference and keep the poll minimized or closed throughout their browsing session, enhancing their user experience by avoiding intrusive or repetitive poll displays. | 365 Days |
fbq_purchase | The specific purpose of the "fbq_purchase" cookie is to track and record information about user purchases or completed transactions on a website. | Session |
t_gid | Assigns a unique User ID that Taboola uses for attribution and reporting purposes, and to tailor recommendations to this specific user. | 364 Days |
ANONCHK | Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0. | Up to 24 hours |
_clck | This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form. | 365 Days |
_clsk | This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. | 1 day |
Marketing Cookies | ||
OTZ | The specific purpose of the "otz" cookie is to provide information to Google Analytics about the user's journey across different websites and to measure and optimize advertising campaigns | 24 Days |
_gcl_au | The primary purpose of the "_gcl_au" cookie is to help track the effectiveness of Google Ads campaigns and measure conversions. | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. | 90 Days |
SID | This cookie is used provide ad delivery or retargeting, prevent fraud prevention | 399 Days |
_fw_crm_v | This cookie holds the tracker id Freshworks use to identify the user who is coming back on to the chat widget for the embedded Freshworks form on the contact page. It is required to enable the site to function. This cookie is provided by Freshworks. Please view their privacy statement here -https://www.freshworks.com/privacy/ | 365 Days |
g_state | Cookie is used to store information related to the current state of the Google Analytics session. It helps track the user's activity, such as the pages they visit, the duration of their visit, and other engagement metrics. The specific purpose of the "g_state" cookie may vary depending on how the website owner has configured Google Analytics and the specific features they have enabled. However, in general, it helps collect data for analytical purposes and provides insights into the website's performance and user behavior. | 173 Days |
_tt_enable_cookie, _ttp | To measure and improve the performance of your advertising campaigns and to personalize the user's experience (including ads) on TikTok. | 390 Days |
_uetsid | The primary purpose of the "_uetsid" cookie is to collect and store information about a user's interaction with advertisements served by Microsoft Advertising | 24 hours |
_uetvid | The "_uetvid" cookie enables Microsoft Advertising to measure the effectiveness of advertising campaigns, optimize ad targeting, and improve overall ad performance by attributing user actions, such as clicks and conversions, to specific advertisements. | 39 Days |
MUID | To store and track visits across websites. This cookie is set by Microsoft Advertising. Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. | 390 Days |
SRM_B | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. | 391 Days |
fr | This cookie is set by Facebook as part of their embedded services on our websites | 21 Days |
sb | This cookie is used by Facebook to store browser details. | 396 Days |
oo | This cookie helps store your advertising preferences. | 280 Days |
xs | The "xs" cookie by Facebook is used for session management and security purposes. It helps identify the user's session, maintain their login status, and ensure the secure transmission of data between the user's browser and Facebook's servers. The "xs" cookie plays a crucial role in authenticating and authorizing the user's access to Facebook's services and protecting their account from unauthorized access. | 365 Days |
Targeting Cookies | ||
1P_JAR | used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions. | 30 Days |
APISID | Personalizes Google ads on websites based on recent searches and interactions. | 399 Days |
DV | used to track user activity and deliver targeted advertisements. It helps serve relevant ads based on the user's browsing behavior, interests, and demographics. | Up to 24 hours |
SAPSID, __Secure-1PAPISID | used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions, used to enable Google to collect user information for videos hosted by YouTube. | 399 Days |
SSID | Google collects visitor information for videos hosted by YouTube on maps integrated with Google Maps. | 399 Days |
SSIDCC | used by Google to store user preferences and information when users interact with websites that use Google services | 365 Days |
UULE | ‘UULE’, sends precise location information from your browser to Google’s servers so that Google can show you results that are relevant to your location. The use of this cookie depends on your browser settings and whether you have chosen to have location turned on for your browser. | Up to 6 hours |
__Secure-3PAPISID, _Secure-3PSID | Builds a profile of website visitor interests to show relevant and personalized ads through retargeting. | 399 Days |
_Secure-3PSIDCC. _Secure-1PSIDCC | Used for targeting to profile the interests of website visitors and display relevant and personalised Google Ads. Used by YouTube for ads on Google/YouTube. | 365 Days |
IDE | The "IDE" cookie is associated with Google's DoubleClick advertising platform. It is used to store and serve targeted advertisements to users based on their interests and online behavior. | 389 Days |
_geps, _gess | This cookie is set by retention.com as part of their embedded services on our websites | 30 Days |
m-b, m-b_lax, m-s, m-theme | Quora cookies to measure how visitors are interacting with our website so that we can display relevant advertising to prospective customers. | 358 Days |
m-sa, m-uid | Quora cookies to measure how visitors are interacting with our website so that we can display relevant advertising to prospective customers. | 393 Days |
lidid, _lc2_fpi | Collects data on visitors’ behavior and interaction – This is used to make advertisement on the website more relevant. The cookie also allows the website to detect any referrals from other websites. | 400 Days |
U kunt uw browser configureren om sommige of alle cookies te weigeren of om uw toestemming te vragen alvorens ze te aanvaarden. Wij wijzen je erop dat je door het verwijderen van cookies of het uitschakelen van toekomstige cookies wellicht geen toegang meer kunt krijgen tot bepaalde gedeelten of functies van onze website. Je kunt het gebruik van functionaliteitscookies, targeting cookies of cookies voor advertenties beheren door je browserinstellingen aan te passen. Om te weten te komen hoe je cookies in je browser kunt beheren, ga dan naar één van de onderstaande links:
If you have any questions, comments, or complaints regarding how we collect, use, and store your personal information, we have our data protection officers to help you. If you need their help, you may contact them at any time:
E-mail address: support@emura-pan.com.